Complaint Info
Client Complaints Procedure
As 24XTRADE, we have a fair process to address potential complaints. Our Compliance Department promptly handles your concerns.
Submit your Complaint
To make a formal complaint to the company, kindly fill in and submit the provided online form. Please be aware that the Company strictly accepts complaints solely through this method and reserves the right not to consider those submitted through other channels. Use the following link to access the form.
Acknowledging your Complaint
We will promptly notify you that your complaint has been received within five days and provide you with a unique reference number for your complaint. You must use this reference number in all your future communications with the Company and the Financial Services Authority regarding your complaint.
Handling of your Complaint
Upon receiving your complaint, we'll investigate promptly and aim to provide a resolution within 30 days. We'll keep you informed throughout and may contact you for additional details. If we need more time, we'll send a holding response explaining the delay and when you can expect an update.
